Healthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text will help build the competencies needed to succeed in quality management.Written in an easy-to-read style, Part One of the textbook introduces students to fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template, used to follow the Plan Do Study Act (PDSA) or Define, Measure, Analyze, Improve and Control (DMAIC) cycles, that guide your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more. Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional. KEY FEATURES: 25 Realistic Case Studies - Explore challenging Process Improvement, Patient Experience, Patient Safety, and Performance Improvement quality management scenarios set in various healthcare settings Diverse Author Team - Combines the expertise and knowledge of a health management educator, a Chief Nursing Officer at a large regional hospital, and a health system-based Certified Lean Expert Podcasts - Listen to quality management experts share stories and secrets on how to succeed, work in teams, and apply tools to solve problems Quality Management Tools - Grow your quality management skillset with 25 separate quality management tools and approaches tied to the realistic case studies Competency-based Education Support - Match case studies to professional competencies, such as analytical skills, community collaboration, and interpersonal relations, using case-to-competency crosswalks for health administration, nursing, medicine, and the interprofessional team eBook Access - Included with the print purchase so you can continue your studies on the go on mobile devices and computers Comprehensive Instructor's Packet - Includes PPTs, extensive Excel data sets, an Instructor's Manual with completed A3 problem-solving solutions for each Case Application Exercise, and more!
PART ONE: Foundational Principles in Quality Management 1. Chapter One: The Challenge 2. Chapter Two: The Innovators 3. Chapter Three: The Mindset 4. Chapter Four: The Culture 5. Chapter Five: The Casebook 6. Chapter Six: The Template PART TWO: Cases in Healthcare Quality Management Section 1: Process Improvement 1. A Summer Internship Journal 2. Claims Payment Processing 3. Return-to-Work at a Home Health Agency 4. The Ophthalmologist Who Could Not See (The Waste) 5. Building a New IR Suite 6. Improving ED Throughput (ED Heroes) Section 2: Patient Experience 7. Hurricane Mia Hits the Patient Access Call Center 8. The Cowboy Doctor's Patient Experience 9. Patient Navigation at the Orthopedic Clinic 10. HCAHPS and the Quiet-at-Night Measure 11. Discharge Phone Calls (En Espanol) 12. Improving Patient Experience in Home Care Section 3: Patient Safety 13. Reducing Falls: The Sleuth Resident 14. Sustaining Hand Hygiene 15. A Warning Letter from the State Regulator 16. Failure-to-Rescue 17. CLIF's Medication Errors 18. A Mom's Story of Sepsis Section 4: Performance Improvement 19. Operating Room Recovery 20. Opioid Overdoses in the Emergency Department 21. The Lunchroom: Physician Engagement at a PCMH 22. The Fulfillment Affair 23. Composite Quality Scores 24. Both/And Thinking in Readmission Prevention 25. Suicide Prevention by Anthony Kovner and Zachary Pruitt Glossary Case Study to Data File Matrix Case Study to Healthcare Setting Matrix Case Study to Quality Management Tools and Approaches Matrix A3 Problem-Solving Template
