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Reinventing the Community College Business Model

Designing Colleges for Organizational Success
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Community colleges were established to provide an accessible, affordable education and have largely met this charge. Access without success, however, does not benefit the student and traditional planning, operational and financial management, and infinite enrollment growth strategies have not produced positive student outcomes. The Great Recession, disinvestment in higher education, and increasing costs and competition have further exacerbated the inability to deliver better results. Community colleges need an operational framework structured for student success. The community college needs a redesigned business model. This publication breaks new ground by introducing the community college business model (CCBM), an intentionally designed operational management approach that provides a comprehensive approach to understanding students and meeting student needs by providing an exceptional educational experience. Supported by a fiscal management that targets finances to support student learning and success, the model guides the reader through the growth, development, and leveraging of the resources (human, physical, and intellectual) necessary for delivering a successful educational journey. The CCBM is designed to restructure community colleges for delivery of a student value proposition built on learning and success. The philosophical underpinning of the book is that student success is the ultimate measure of organizational effectiveness.
Table of Contents List of Figures List of Tables Foreword Russell D. Lowery-Hart Preface Section I: Building the Case for a Community College Business Model Chapter 1: Introducing the Community College Business Model Chapter 2: The Increasingly Dynamic Higher Education Industry Chapter 3: Operational Management in a Community College Business Model Section II: Creating the Conditions for a New Community College Business Model Chapter 4: Organizational Culture, Organizational Change, and the Business Model Chapter 5: Administration, Governance, and Leadership Section III: Exploring the Community College Business Model Chapter 6: The Student Value Proposition Chapter 7: Managing Key Resources Chapter 8: Delivering the Product Chapter 9: The Profit Formula Conclusion Acknowledgments Bibliography Index About the Author
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