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Effective Leadership in Health and Social Care

Towards Outstanding Teams and Services
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The Towards Outstanding series offers essential resources for health and social care services regulated by the Care Quality Commission, built around the five questions that CQC inspectors use (are services safe, effective, caring, responsive, and well-led?). The titles in the series show how a mindset of getting the basics right then applying finishing touches can allow any service to move towards an Outstanding rating. Effective Leadership in Health and Social Care takes a close-up look at the well-led aspect of assessment. The CQC is moving towards a common approach framework and changing the way it regulates, with a more risk focused approach being developed and far greater use of data. Leaders and managers of regulated services need to understand how to ensure that the five areas are delivered well and--just as importantly--how they will be assessed.

Terri Salt is Inspection Manager for the Care Quality Commission (CQC), the regulator of all health and social care services in England. Until recently she was Head of Hospital Inspection for North London. As one of the longest serving regulators in the country, Terri is unique in having regulated all types of services (todays inspectors specialise in only one). She awarded the very first Outstanding rating, (for end of life care at Frimley Park Hospital), and she has awarded more Outstanding ratings to hospitals than any other member of CQC staff.

 

 

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