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9781849051750 Add to Cart Academic Inspection Copy

500 Tips for Communicating with the Public

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This is a light-hearted, easily digestible guide with a wealth of handy hints and tips for communicating with the public.For those in the helping professions, communicating with the public can sometimes be a challenge, and different skills are needed to those used when communicating with friends and family. This book addresses these issues by providing hundreds of tips on how to communicate with the public, covering topics such as managing conflict, assertiveness, feelings, listening and boundaries. It also includes guidance on reflection, supervision, confidentiality and anti-discrimination. The book uses a fun and accessible approach, making the advice easy to read and then put into practice.This handy guide will be invaluable to a range of practitioners in the helping professions including health visitors, social care workers, probation officers and teachers, as well as any other professional looking for tips on how to communicate effectively.
Acknowledgements. Introduction. 1. How Do We Communicate? 2. Skills for Communication. 3. Emotions in Communication. 4. Communicating in Different Settings. 5. Structured Communication. 6. Communicating with Different People. 7. Communicating with Self-awareness. 8. Professional Boundaries and Responsibilities. 9. Rights, Advocacy and Meeting Clients' Needs. 10. Communication and Procedures. Epilogue.
This book takes its own advice in being straightforward and completely free of jargon. It is neither patronising nor high flown but just provides grounded and sensible advice. This is particularly true when decisions are likely to impact on vulnerable clients in powerful ways such as when help can be given or withheld. The book is arranged in a way that makes it easy to dip into when a worker has a particular concern, and it is relevant to a wide diversity of people from housing officers and police to social workers and counsellors.
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